Computer Services

Computer services develop their functions on the field of computer science, information systems, communications and audio-visual and multimedia technologies, including support for teaching activities, for research and extension, for the general computerization of the university, for the promotion and dissemination of new information technologies, as well as in supporting users on service delivery processes.

Organization

Computer services comprise the following organization:

1. Systems and development area
2. Area of microcomputing and user support
3. Networks and communications area
4. Office of planning and quality

Each of the areas has a coordinator who works closely with the Responsible for the Computer Services.

SI - Area of Microcomputing and user support

The area of Microcomputing and user support is responsible for:

1. the management and servicing of all equipment, applications and computing resources managed by the Computer Services;
2. ensuring the establishment and monitoring of service level agreements with users, ensuring the customer service and technical support associated with the installation of new applications, incident management, problem and change requests via Helpdesk service;
3. Scaling incidents and requests that cannot be resolved by the Helpdesk within the agreed deadlines;
4. Keeping updated technical and functional documentation permanently;
5. Keeping record of all updated software and existing hardware under the responsibility of the Computer Services permanently;
6. Coordinating all institutional protocols and software and hardware licensing and under the responsibility of the Computer Services;
7. Ensuring the management of computer equipment by setting procurement policies, inventory, disposal and internal transfers;
8. Monitoring on a regular and preventive basis the existing computer security;
9. Ensuring the necessary training of the academic community to the use of information systems;
10. Monitoring and managing the quality of the activities developed as well as user satisfaction

SI - Networking and Communications Area

The Networking and Communications Area is responsible for:

1. Ensuring and maintaining proper functioning of technological infrastructure installed under the responsibility of the area;
2. Ensuring the operability, compatibility, consistency, timeliness, reliability and maintenance of internal and external connectivity;
3. Drawing up instructions and rules of procedure relating to the use of equipment and services under the responsibility of the area;
4. Defining and implementing security measures and integrity of equipment and services under the responsibility of the area, as well as making users aware of security risks;
5. Permanently monitoring computer security vulnerabilities discovered under the responsibility of the area, assessing their impact on University and suggesting, in a timely manner, appropriate solutions;
6. Monitoring on a regular and preventive basis the existing computer security;
7. Keeping permanently updated the registration of all existing software and hardware under the responsibility of the area;
8. Proposing and supervising technically the procurement processes of the responsibility of the Area;
9. Supporting, within their respective competences, the achievement of research and cooperation projects promoted by the University;
10. Monitoring and managing the quality of the activities developed.

SI - System and Development Area

The area of Systems and Development, which exercises its powers in the field of management and maintenance systems and design applications, comprises:

1. Systems Unit
2. Development Unit
3. Web and Content Unit

The Systems Unit is responsible for:

1. Ensuring high availability of applications installed by the Computer Services at the University, in particular;
2. Administering, operating, monitoring and updating the hardware and software installed on the datacentre of the University, ensuring high levels of security, performance and availability;
3. Promoting upgrading and gradual evolution of the physical and logical technological infrastructures in accordance with the financial resources available;
4. Ensuring the achievement and maintenance of back-up copies of the information system according to established standards and procedures;
5. Proposing and supervising technically the procurement processes under the responsibility of the Area;
6. Drawing up instructions and rules of procedure relating to the use of equipment and services under the responsibility of the area;
7. Monitor on a regular and preventive basis the computer security;
8. Supporting, within their respective competences, the achievement of research and cooperation projects promoted by the University;
9. Monitoring and managing the quality of the activities developed;

Development Unit shall:

1. Plan, design, develop and maintain applications in response to cross-cutting needs identified in the structure of the University, whose implementation is the responsibility of the Computer Services;
2. Ensure the development and testing of applications in accordance with the internal technical standards and best practices of the market of systems/information technologies;
3. Ensure the administration of cross-sectional data bases to the University;
4. Maintain up-to-date and ensure the evolution of the internal architectures of information technologies;
5. Ensure project management redesign and reengineering of processes in information systems;
6. Perform the necessary actions for an effective change management of accesses and data at the level of information systems;
7. Ensure the integration of information systems developed by the Computer Services through the applications acquired from external entities;
8. Ensure the maintenance or development of new features, applications purchased from external entities, whenever feasible;
9. Monitor and manage the quality of the activities developed.
   
    
   

Web and content unit shall:

1. Plan, design, develop and maintain the University's institutional presence on the world wide web;
2. Organize and edit information for publication;
3. Create and manage content in text, audio and video to websites and/or other online media type;
4. Ensure integration of information systems developed with other applications developed by the Computer Services;
5. Monitor and manage the quality of the activities developed.