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Learning outcomes |
-Acquire knowledge concerning the quality management; Organize the quality system in order to implement a certification process; Calculation of cost of quality; Benchmarking, reengineering, value analysis and models of excellence, for the continuous improvement of quality.
-Students should acquire the following skills:
-Quality management Knowledge.
-Organisation of a quality system and respective costs.
-Implementation of certification and accreditation processes.
-Standardisation.
-Quality tools.
-Benchmarking, reengineering, value analysis and models of excellence.
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Main Bibliography |
- Pires, A. Ramos (2007), Qualidade – Sistemas de Gestão da Qualidade, Edições Sílabo Lda., Lisboa, Portugal.
- Lopes, Albino, Capricho, Lina (2007), Gestão da Qualidade, Editora RH Lda., Lisboa, Portugal.
- Pinto, Abel, Soares, Iolanda (2010), Sistemas de Gestão da Qualidade – Guia para a sua implementação, Edições Sílabo Lda., Lisboa, Portugal.
- Cruz, C. V., Carvalho, O., Qualidade uma filosofia de gestão, Lisboa, Portugal.
- Hradesky, J. L., Productivity quality improvment – A pratical guide to implementing statistical process control.
- Maroco, João (2003), Análise Estatística: com utilização do SPSS, Sílabo, Lisboa.
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