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Learning outcomes |
Introduction to the study of topics in Operations Management, and in particular with regard to quality improvement. It is expected that students acquire the following generic skills: critical thinking, research capacity, decision-making capacity and ability to apply knowledge in practice
In terms of specific skills, the following objectives are expected to be achieved:
• To be familiar with key concepts in operations function and in quality management, in particular.
• Understanding the strategic role of the function operations and quality improvement in particular, in organizations’ competitiveness and sustainability.
• Acquisition of knowledge in terms of the methods associated with the planning, control and improvement of operations.
• Development of analysis capabilities to evaluate and discuss concrete cases of initiatives' implementation within operations management, and quality improvement programs, in particular, within Health Units contexts.
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Main Bibliography |
Dale, B.G. Van der Wiele, T. e Van Iwaardeen, Jos, (2007). Managing Quality, 5ª edição. Oxford: Blackwell Publishing.
Duret, D. e Pillet, Maurice (2009). Qualidade na Produção – da ISO 9000 ao Seis Sigma. Lisboa: Lidel.
Gomes da Silva, M. (2013). Gestão da Qualidade em Cuidados de Saúde. Lisboa: Monitor Editora.
Heizer, J., Render, B., e Munson, C. (2019). Operations Management: Sustainability and Supply Chain Management, 13ª Ed., Pearson.
Krajewski, L., Malhotra, N., e Ritzman, L. (2021). Operations Management: Processes and Supply Chains, 13ª Ed., Pearson.
Kros, J.F. e Brown, E. (2013). Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control. San Francisco: Jossey-Bass.
Langabeer II, J.R. e Helton, J. (2015). Health Care Operations Management: A Systems Perspective (2nd Edition). Burlington MA: Jones & Bartlett Learning.
Lisboa, J.V., e Gomes, C.F. (2019). Gestão de Operações. 3ª Edição. Porto: Vida Económica.
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Teaching Methodologies and Assessment Criteria |
The final evaluation will involve 3 different components:
Components Weight
• Case study presentation 20 %
• Critical analysis of a scientific Paper and its presentation 30 %
• Written test 40 %
Note: In addition to the written document and presentations related to the 2 papers to be developed, it is desirable that all students participate actively, not only in lectures, but also in the discussion of colleagues’ presentations.
Students who obtain a minimum mark equal to 10 will be exempt from final exams. In order to have access to final exams, students must attend at least 50% of the classes taught during the semestre.
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