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Quality Management

Code 14009
Year 2
Semester S2
ECTS Credits 6
Workload TP(60H)
Scientific area Management
Entry requirements None in particular
Mode of delivery In the classroom
Work placements n.a.
Learning outcomes This Course aims to provide an introduction to the study of quality management. At the end of the course, students must be able to discuss the concept of quality, to describe the evolution of quality management systems, to explain the main contributions of the "gurus" of quality, to explain the principles of total quality management, to apply the various quality tools taught in classes, to identify key players in the Portuguese Quality System and to describe the purpose and implications of certification.
Syllabus 1. Quality Concepts and Principles 2. Total Quality Management 3. Quality Control 4. Sampling in quality control 5. Quality Improvement Tools 6. Portuguese Quality System 7. ISO Standards Certification
Main Bibliography Principal: Pires, António R. (2016). Sistemas de Gestão da Qualidade: Ambiente, segurança, responsabilidade social, indústria e serviços (2ª Edição – revista e atualizada), Lisboa: Edições SÍLABO. Auxiliar: Soares, Iolanda e Pinto, Abel (2018). Sistemas de Gestão da Qualidade: Guia para a sua implementação, Lisboa: Edições SÍLABO. Almeida, L., Ramos, D., Rebelo, M., Santos, M.G.F., Barros, S., Vale, P., e Pereira, M. (2013). Sistemas Integrados de Gestão: Qualidade, Ambiente e Segurança (2ª Edição – revista e atualizada), Lisboa: Publindústria. Pinto, Abel (2012). Gestão Integrada de Sistemas: Qualidade, Ambiente, Segurança e Saúde no Trabalho, Lisboa: Edições SÍLABO. Pereira, Zulema L. e Requeijo, José G. (2008). Planeamento e Controlo Estatístico de Processos. Lisboa: FCT-UNL e Prefácio. Popescu, M., Mandru, L., Gogoncea, E. (2018). Quality Management and ISO 9001 Requirements: Theory and Applications. Shaker Verlag GmbH, Germany.
Teaching Methodologies and Assessment Criteria When applicable, case studies drawn from specialized Journals and books (about the reality of businesses environment) will be analysed. In addition, monitoring exercises will be provided to students for practical classes. Students’ participation through discussion and problems resolution is recommended and desirable. . Written work - 30 % - Maio . Written Test - 70 % - 05 Junho Second written Test - 60% (Schedule to be defined by the director of the course). Students who reach a final classification over 10 and simultaneously don’t reach marks under 6 in any one of the written tests will be exempted from exams. In order to gain access to exams, students must attend at least 50% of classes taught throughout the semester and reach at least a final classification equal to 6. Any other situation will be analyzed in light of the "general rules for knowledge evaluation" of the university.
Language Portuguese. Tutorial support is available in English.
Last updated on: 2020-06-23

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